Benefit Connections    FAQ
About the Annual Election Process

  When is the 2021 Annual Election?

2021 Annual Election begins Monday, November 2, 2020 and will end on Friday, November 13, 2020.

  Do I have to make an election?

You do not have to make an election if you are not making changes to your plan. Your elections will continue in 2021. However, if you are making plan changes or electing to participate in a Flexible Spending Account or Health Savings Account for 2021 you are required to make changes.

  How do I use the Annual Election materials available online?

We have outlined a few tips below to help you have a successful Annual Election:

  • Read your employee benefits brochure which outlines the changes for 2021.
  • Utilize our new virtual benefits counselor ALEX who can help you navigate through Annual Election. ALEX asks you questions then helps with your health plan options, HSA, Retirement and more! ALEX can help you estimate your expenses and find you the plan that could save you the most money. ALEX offers personalized assistance and guidance making your benefits decisions for 2021.
  • Annual Election materials will be available through the CITGO Intranet or via the Internet at http://www.hr.citgo.com.
  • Review your current coverage as outlined in SAP Employee Self Service (ESS) if you are a CITGO Employee OR your Annual Confirmation Statement if you are a CITGO Retiree.
  • Review your current payroll deductions for your benefits.
  • Verify your current and possible future eligible dependents.
  • Verify your physician and provider network access for medical, dental and vision coverage.
  • Review your Flexible Spending Account elections (if applicable).
  • Review your Health Savings Account elections (if applicable).
  • Confirm your first payroll deductions or your billing statements for 2021 agree with your elections.

  How do CITGO Active Employees make their 2021 elections this year?

To enroll in any of the benefit plans or make changes to your current elections the following options are available:

  • CITGO Employees must enroll through the SAP Employee Self Service Portal (ESS) or by sending your elections to the Benefits HelpLine via email to benefits@citgo.com .
  • For employees without computer access, you may enroll via phone by calling the Benefits HelpLine at 1-888-443-5707.
  • Make your Annual Election changes beginning Monday, November 2, 2020 through Friday, November 13, 2020.
  • Remember to print a copy of your on-line election form before you click “SAVE.”

  I am a CITGO Retiree. How do I make my elections?

To enroll in any of the benefit plans or make changes to your current elections, the following options are available:

  • Retirees and spouses under the age of 65: Make your 2020 Annual Election changes or elections Monday, November 2, 2020 through Friday, November 13, 2020. Enroll by phone by calling the Benefits HelpLine at 1-888-443-5707 or email elections to benefits@citgo.com.
  • Retirees and spouses over the age of 65: Must contact UnitedHealthcare Medicare Solutions at 1-877-753-5150.

  Who do I call if I have questions about Annual Election?

If you have questions, please contact the Benefits HelpLine at 1-888-443-5707 or send an email to benefits@citgo.com.