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If you receive an EOMB from your Medicare carrier, always check your “Explanation of Medicare Benefits” (EOMB) first. It should contain a message indicating that your claim has been sent to your secondary carrier. If your EOMB does not state that your claim was forwarded, you will have to submit the claim yourself. If your Medicare carrier does not send you an EOMB, you will know that your claim was crossed over if your United Healthcare Explanation of Benefits includes a summary of Medicare’s benefits. You may also call the United Healthcare Customer Service Unit at 1-866-317-6359 any time you have a question. |