Benefit Connections    FAQ
How do I enroll if I do not have John Hancock Long Term Care coverage?

If would like to request an enrollment kit:
  • Visit the CITGO Group Long Term Care website at http://citgo.jhancock.com  (User name: citgo & Password: mybenefit)
  • You can also call the John Hancock Customer Service Center at 1-800-881-3786. Long Term Care Consultants are available Monday through Friday between 7:30 a.m. and 5:30 p.m. Central Time. The enrollment kit and the website include details about plan provisions and exclusions as well as applications, forms and premium rates.